Position Summary:

As the Director of Operational Integrity, you will be responsible for overseeing and ensuring the integrity, compliance, and efficiency of residential operations processes within the organization. This role requires a strategic leader who can develop, implement, and manage robust systems and controls to mitigate risks and uphold operational standards throughout the agency.

Essential Functions:

  • Develop and implement strategies, policies, and procedures to promote operational integrity and compliance with relevant regulations and industry standards.
  • Develop and oversee regular audits, assessments, and reviews of operational processes and controls to identify areas for improvement and mitigate potential risks.
  • Identify areas of non-compliance and develop training and other strategies to improve operational performance.
  • Partner with residential operations and human resources in identifying performance deficiencies and implementing strategies for improvement.
  • Collaborate with cross-functional teams, including residential operations, clinical, nursing, human resources, and finance, to integrate compliance and integrity considerations into all aspects of residential operations.
  • Manage relationships with external vendors, including pharmacy, relief and other service providers, to ensure compliance to operational standards and commitments.
  • Serve as a subject matter expert on operational integrity matters, providing guidance and recommendations to senior management and stakeholders as needed.
  • Foster a culture of accountability, transparency, and ethical behavior throughout the organization, promoting awareness and understanding of compliance requirements and expectations.


  • Proven experience in a leadership role overseeing operational integrity, compliance, or risk management within a comparable environment.
  • Strong knowledge of relevant regulations and industry standards, with the ability to interpret and apply them effectively.
  • Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Demonstrated ability to develop and implement effective compliance programs and controls, including policies, procedures, and training initiatives.
  • Analytical mindset with the ability to assess and mitigate risks, solve complex problems, and drive continuous improvement.

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