Delta Projects is seeking a Computer Support Technician who will be responsible for responding to user inquiries, assessing problems and issues with IT equipment, Network Configuration and applications, and helping resolve these issues for users. The person in this position will also work closely with other IT department personnel to provide assistance on tasks that are outside the scope of your knowledge or expertise.

Who We Are: Delta Projects is a non-profit human service agency supporting adults with intellectual disabilities, traumatic and acquired brain injuries and other developmental challenges in residential, day and employment support programs.

ESSENTIAL FUNCTIONS:

  • Provide technical assistance with computer hardware and software
  • Resolve IT Support Requests via phone, in person, or electronically
  • Implement and resolve network issues including cabling and switch configurations.
  • Escalate Advanced Cases
  • Maintain Service Records
  • Perform System Testing and Updates
  • Maintain IT Documentation
  • Hardware & Software Configuration
  • Use Discretion and Confidentiality at all times

QUALIFICATIONS:

Minimum High School Graduate with A+ or Network + or Microsoft Systems Engineer Certification

  • Previous experience in IT, customer service, or other related fields
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Our comprehensive benefits package includes:

  • 403 (b) retirement plan with company match
  • Medical, Dental plans that are open to all employees scheduled to work 30 hours per week or more. Plus, we offer a generous contribution toward the cost of medical insurance!
  • Employer-paid Life, and Long-Term Disability Insurance (no cost to you!)
  • Employee paid Short Term Disability plan
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • Generous paid time off (Employees scheduled to work 20 hours or more per week)
  • Education and Training opportunities
  • State sponsored Tuition Remission

 

Why Delta?

We are committed to you!  We care about your wellness and safety.  We recognize our staff through different events and programs. We offer great paid training, great benefits, and career growth.  We offer pay increases if you’re MAP certified and mileage reimbursement for work related events.  With over 300 staff and 40 residential homes in Southeast MA, we can offer a variety of shifts and locations for you.

Click HERE  to apply.